Internationalizing a business means communicating to the target country and considering cultural and social differences, even in countries with the same language. Take the case of Brazil and Portugal, where not only mentality separates the two countries.
Although both countries speak Portuguese, there are significant differences in vocabulary, grammar and pronunciation. Certain words can have different meanings or be used differently.
Business culture and etiquette in Portugal and Brazil are different. For example, in Brazil, it is common to use more informal and warm approaches in communications, while in Portugal there is a preference for a more formal and reserved approach.
As for formality and Informality, in Portugal there is an emphasis on etiquette and respect for hierarchy. In Brazil, on the other hand, business interactions are more informal and warm. People use a friendlier, more approachable tone in business communications. There is a lot of empathy to build rapport.
Concerning punctuality, in Portugal people are expected to arrive on time for business appointments. Being late is seen as a ‘lack of respect’ for other people’s time. In Brazil, punctuality is important, but delays are tolerated more flexibly, especially in less formal social and business contexts.
As for protocol and hierarchy, in Portugal it is common to respect hierarchy and follow formal protocols when dealing with colleagues and clients. Titles and forms of address are valued. In Brazil, although respect for hierarchy exists, relationships are more horizontal, with less emphasis on formal titles and rigid hierarchy.
Negotiation and persuasion in Portugal, in commercial situations, can be more formal and focused on logical and rational arguments. In Brazil, negotiations have a more persuasive and emotional style, with an emphasis on personal relationships and building connections.
Finally, regarding the expression of opinions in Portugal, people are more reserved, especially in commercial contexts. In Brazil, there is a greater tendency to openly express opinions and criticisms, and discussions can be more lively and direct.
Networking and Relationships
Both in Portugal and Brazil, personal relationships are valued in business. However, in Brazil, networking is more informal and based on personal connections, while in Portugal it can be more based on professional and formal associations.
The economic and political climate in each country influences the way businesses communicate. For example, companies must adapt their message according to local concerns and trends.
The target audience and consumer preferences in Portugal and Brazil are different when it comes to the same products, services and marketing messages. Understanding the needs and interests of the target audience is essential for effective communication, especially how they perceive messages.
The most effective means and channels of communication vary between the two countries. While social networks are used in both countries, the preference for specific platforms is different. For example, LinkedIn is more prevalent in Portugal for business communications, while in Brazil, WhatsApp is the most used tool for business (and even personal) communication.
Communicating a business in Portugal and Brazil requires a deep understanding of the cultural, linguistic and commercial nuances of each country, adapting communication strategies to match the needs and expectations of the local audience. This requires understanding the mentality, the way people think and perceive business.
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